Sankra Withdrawals: Process, Limits and Verification

How a Sankra Casino Withdrawal Works

A Sankra casino withdrawal is paid within 3 business days of the request and/or within 3 business days after the previous withdrawal was settled, whichever applies. Our Finance department processes payouts 06:00-17:00 GMT, Monday to Friday, so a request made over the weekend waits until the next working day. Up to 3 withdrawal requests can be pending on an account at the same time.

Payouts are sent via the same method used for the deposit wherever possible, though we may settle through a different system when needed. Where a card was used to deposit, withdrawals up to the total amount deposited by that card can be paid back to it as a refund. Methods, limits and processing speeds by payment type are set out on our banking page.

Rollover before you can withdraw

A deposit must be wagered at least 1x before it can be withdrawn. If this rollover is not met, winnings may be cancelled and a fee is kept: 10% of the last deposit (minimum 0.50 GBP), rising to 15% if the deposit was made by bank card or bank transfer. This rollover sits apart from any wagering attached to our welcome bonus.

Withdrawal Limits by VIP Level

Withdrawal limits increase with VIP level, which is calculated from account activity over the 90 calendar days before the request, including deposit-to-withdrawal ratio and bonuses received. Five levels apply, each raising both the amount that can be withdrawn per day and the amount allowed per month.

The same five-level structure applies in CHF, PLN, HUF, CZK, DKK and CAD, with limits scaled to each currency, so the level reached in one currency carries the same relative daily and monthly caps in another.

Identity Verification for Payouts

Before a withdrawal clears, we may ask for an ID card, passport or driving licence, proof of address such as a utility bill, bank statement or rental agreement, proof of payment method ownership with statements, and, in some cases, evidence of source of wealth or funds and bank ID. These documents must be submitted within 30 days of the request, or the account may be closed.

Review usually takes up to 10 days after everything has been submitted, though complex cases can take longer. We may also carry out a phone call or face verification as an extra check, and no more than 3 withdrawal requests can sit pending on an account at once.

Closing an account is only possible with a zero balance and no pending withdrawals; any remaining funds are voided if an account is closed while a request is open. If a payout runs past these windows, the matter can be raised through our complaints process, which gives an outcome within 10 days.