Sankra Responsible Gambling Tools and Help

Responsible Gambling Tools at Sankra

At online casino Sankra, responsible gambling tools include self-exclusion by email, which closes an account within 24 hours, and a temporary break arranged through support. A 13-question self-assessment checklist on our responsible gaming page helps players reflect on their habits, and registration is restricted to players aged 18 and over.

Self-exclusion is handled directly through our support team: once a request is sent by email, the account is shut within 24 hours and play is no longer possible. Anyone who prefers a shorter pause rather than a full exclusion can request a temporary break on request via support instead, without closing the account permanently. Both options are managed through the same account used for everyday signing in, so no separate portal or extra registration step is required.

External Help Organisations

We point players towards GamCare, Gamblers Anonymous and Gambling Therapy for independent advice and support, and recommend Net Nanny for parents who want to restrict access to gambling sites on a shared device. Registration under 18 is prohibited, and any winnings from an underage account are cancelled. Together these tools and contacts give players more than one route to pause or stop play entirely.

Responsible Gambling Tools at a Glance

Each responsible gambling tool we offer serves a different situation, from a short pause to independent outside advice. Self-exclusion by email closes an account within 24 hours, a temporary break can be requested through support, and a 13-question checklist helps players assess their own habits before either step.

These tools sit alongside the external help organisations we list separately, giving players more than one way to step back from play when the checklist or a support conversation suggests it is needed.

How to Use Our Responsible Gambling Support

Reaching out for responsible gambling support at Sankra takes a few concrete steps, from emailing our support team to completing the self-assessment checklist. Below are the specific actions available, each tied to a real tool rather than a general promise, including the independent organisations we recommend for outside help.

• Email our support team to request self-exclusion; once sent, the account closes within 24 hours.
• Ask support for a temporary break instead of a full closure, arranged individually on request.
• Work through the 13-question self-assessment checklist on the responsible gaming page to review your own play patterns.
• Reach out to GamCare, Gamblers Anonymous or Gambling Therapy directly for independent advice outside Sankra.
• Install Net Nanny on a shared device to restrict a family member's access to gambling sites.
• If a self-exclusion or break request is not handled as expected, raise it through our complaints process.

Each step above is independent of the others, so completing the checklist does not require immediate self-exclusion, and a temporary break can always be extended by contacting support again.

Staying in Control While You Play

Staying in control at Sankra relies on the same tools covered throughout this page: self-exclusion by email, a temporary break via support, and the 13-question self-assessment checklist. Players who want a wider view of how the account and its protections work can also review our safety information before deciding which option fits. We also recommend reading through the self-assessment checklist before deciding between a break and full exclusion.

A temporary break and full self-exclusion are not the same thing: a break pauses the account for a set period at the player's request, while self-exclusion ends access and closes the account within 24 hours. Both are arranged with our support team rather than automatically, so a direct request is always the first step.

Age verification backs up every other tool on this page: registration is not permitted under 18, and winnings placed on an underage account are cancelled rather than paid out. Parents who share a device with an underage user can add Net Nanny to block access before an account is ever opened, since the same one-account rule applies to every player.