Sankra Account Verification Explained

What Verification at Sankra Involves

Signing up with Sankra online casino means we may ask you to confirm your identity before you withdraw. We request an ID card, passport or driving licence, a proof of address such as a utility bill, bank statement or rental agreement, and in some cases proof of payment method ownership or a source of funds statement. These checks support the account rule limiting registration to one person per household, phone number and IP address.

Once we request documents, we need them within 30 days, otherwise the account may be closed. Review of a complete submission is usually done within 10 days, though complex cases involving source of wealth checks can take longer. We may also carry out a phone call or face verification as an additional step.

Why a Submission Gets Rejected

Verification commonly fails when a document is expired, illegible, in a name that does not match the registered account, or when the proof of address is older than the period we accept. Missing the 30-day deadline, submitting from a duplicate account, or providing a payment method that cannot be linked to the player also stops approval. Our checks follow 5th EU AML Directive standards, so Customer Due Diligence can be triggered again if later activity crosses an AML threshold, even after an initial approval.

Timing and What Happens After Submission

After we receive a full set of documents, our team usually completes the check within 10 days. This timeframe covers the standard identity and address review; cases needing a source of wealth or financial statement review can run past that window because additional paperwork has to be assessed manually. We recommend uploading every requested file in one go rather than sending documents one at a time, since partial submissions restart the clock on our side.

If a document is unclear or does not match the account details, we ask for a replacement rather than rejecting the account outright, provided the request is answered inside the 30-day deadline. Where the deadline passes without a reply, the account may be closed and, in duplicate account cases, any winnings are voided under our one-account rule covering shared addresses, phone numbers and IP addresses.

Verification also matters for banking. Our finance department processes withdrawal requests within 3 business days of a request, but documents must already be cleared before that countdown starts, so delays at the verification stage push back the whole payout. Players can review accepted deposit and withdrawal methods on our banking page.

Steps to Pass Verification Smoothly

Following these steps reduces the chance of a delay or rejection once we request your documents.

• Submit a valid ID card, passport or driving licence that matches the full name used at registration.
• Provide a proof of address, such as a recent utility bill, bank statement or rental agreement.
• Confirm ownership of the payment method used, including statements if requested.
• Reply within 30 days of our request, since a missed deadline can lead to account closure.
• Expect a decision within 10 days of full submission, longer only for source of wealth checks.
• Check signing in details are correct so we can reach you about your submission.